Welcome to Moss Interiors. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully.
Moss Interiors reserves the right to update or modify these terms at any time without prior notice. Continued use of the website constitutes acceptance of any changes.
We take care to ensure all product descriptions, images, and pricing are accurate. However, errors may occasionally occur.
All products are subject to availability. If an item becomes unavailable after purchase, we will notify you and offer a refund or alternative.
All prices are listed in Australian Dollars (AUD) and include GST where applicable.
Moss Interiors reserves the right to change pricing at any time without notice.
Once an order is placed, you will receive a confirmation email. This does not constitute acceptance of your order.
We reserve the right to cancel or refuse any order at our discretion, including in cases of pricing errors, stock discrepancies, or suspected fraudulent activity.
We aim to dispatch orders promptly. Delivery timeframes may vary depending on your location.
Shipping costs are calculated at checkout unless otherwise stated.
Due to the size, weight, and delivery location of certain items, freight charges may vary. In some cases, additional shipping charges may apply. If this occurs, we will contact you prior to dispatch to confirm the revised shipping cost.
If you choose not to proceed with the additional charge, a full refund will be provided.
Large or bulky items may require specialised delivery services and longer delivery timeframes.
Authority to leave will be applied unless otherwise requested. Once an item has been delivered, Moss Interiors is not responsible for loss, theft, or damage.
Please ensure all delivery details are correct at the time of purchase. Additional charges may apply for redelivery, returned items, or address corrections.
Moss Interiors is not responsible for delays caused by third-party carriers.
If available, click and collect orders will be prepared as quickly as possible. You will be notified when your order is ready for collection.
Please bring proof of purchase when collecting your order.
We do not offer refunds for change of mind.
Exchanges or store credit may be offered at our discretion, provided items are returned unused, in original condition, and within 14 days of purchase.
Sale items are final and cannot be returned or exchanged.
Nothing in this policy excludes your rights under Australian Consumer Law.
If you receive a faulty or damaged item, please contact us as soon as possible. Images and return of the product may be required.
We will assess the issue and provide a remedy in accordance with Australian Consumer Law, which may include repair, replacement, or refund.
Gift cards are valid for 3 years from the date of purchase.
They are non-refundable and cannot be exchanged for cash.
Lost or stolen gift cards will not be replaced.
We respect your privacy and are committed to protecting your personal information.
Any information collected is used solely to process orders and improve your shopping experience.
To the fullest extent permitted by law, Moss Interiors is not liable for any indirect or consequential loss arising from the use of our website or products.
Nothing in these terms limits any rights you may have under Australian Consumer Law.
Moss Interiors
Thank you for shopping with Moss Interiors.